Effective Date: 1 April 2026
Welcome to Metro Foods, the premier destination for wholesale distribution of high-quality food products, cleaning essentials, and premium packaging solutions. This Privacy Policy explains how Metro Foods, operating under the brand name MRS World Ltd., collects, uses, and protects information provided by users of our website and mobile applications.
When you use the Metro Foods platform, we may collect personal information such as your name, contact information, delivery address, and other details necessary for processing your wholesale orders.
We collect information related to your orders, including the products ordered, quantity, and transaction details. This information is used for order processing, delivery, and record-keeping.
We may collect information about how you interact with our website and app, including your browsing history, preferences, and other usage data. This helps us enhance user experience and improve our services.
We use the information collected to process and fulfil your wholesale orders, communicate with you, and provide customer support.
We analyse usage data to improve our website and app functionality, tailor our product offerings, and enhance user experience.
Metro Foods does not sell, trade, or rent your personal information to third parties. We may share information with trusted partners and service providers involved in order fulfilment, delivery, and customer support.
We take appropriate measures to safeguard your personal information against unauthorised access, disclosure, alteration, and destruction. Our platform uses industry-standard encryption protocols to protect sensitive data.
You have full control over your personal data. You can delete your account and associated records directly inside the app, or request deletion via email:
If you cannot access the app, you can submit an account deletion request by emailing us directly at sales@metrofoods.co.nz from your registered email address.
Account deletion takes effect immediately. Completed invoice and commercial transactional history may be retained for statutory periods required under New Zealand financial and taxation laws.
Metro Foods uses notifications only to inform you when an invoice download has been completed. Notifications are shown only after you grant permission on your device. If you tap the notification, the downloaded invoice will be opened. You can enable or disable notifications at any time through your device settings.
Metro Foods allows users to download invoices generated through the app. Downloaded invoices are stored on your device for your convenience. The app only opens an invoice when you choose to open it, such as by tapping the download notification or selecting the downloaded file within the app. Metro Foods does not access, collect, or share your downloaded invoices.
We use Firebase Analytics and Firebase Crashlytics, services provided by Google, to understand app usage, monitor app performance, and identify and fix crashes and technical issues. These services may automatically collect technical and usage information such as device information, app version, operating system information, app interactions, and crash diagnostics. This information is used to improve the functionality, performance, and stability of our application.
Metro Foods reserves the right to update this Privacy Policy as needed. Changes will be effective upon posting on our website. We encourage users to review this policy periodically for any updates.
If you have any questions, concerns, or requests regarding our Privacy Policy, please contact us at sales@metrofoods.co.nz.